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Our Website is under construction, more products will be available soon. Thank you for your support.
Our Website is under construction, more products will be available soon. Thank you for your support.

Shipping policy

OVERVIEW
Please read these terms and conditions carefully before making any purchase with The Generalist.

PRICING
Prices are in Hong Kong Dollars (HKD) and are subject to change without prior notice. All orders are subject to price in effect at time the order is placed. Prices do not include shipping, duties and taxes.

PAYMENT METHODS
For international orders, we accept payment by VISA / MASTER / AMEX credit cards or PayPal.

For Domestic (HONG KONG) orders, we accept payment by VISA / MASTER / AMEX credit cards , PayPal and PAYME / FPS / ALIPAY HK / ALIPAY and WECHAT PAY.

CANCELLATIONS
Once your order has been placed, no cancellation and refund is available.

SHIPPING
Once you've paid for an order, it usually shipped out within 1 - 7 working days. The actual number of days it will take for the order to arrive at your address will be determined by your chosen shipping method. Notification will be sent via email in case of any shipment delay. Please contact us directly if your order is time-sensitive and make sure to choose the fastest shipping method upon checkout.

For international orders, our online store cannot automatically generate the correct shipping cost. Therefore, once we receive your order, we will first pack it, obtain the best quotation from our couriers, then confirm the shipping cost with you over email. We will not charge your credit card until we have confirmed the final amount with you.

Please refer to the following for details of the available delivery methods:

Destination Based on item weight Shipping Charge
Self-pick up at Pang Lee (Tat Shing) Hardware Co. Ltd.. All FREE
Hong Kong via HONG KONG POST/SF EXPRESS 0kg–1kg HK$30 Flat Rate
1-2kg HK$40 Flat Rate
2kg-3kg HK$50 Flat Rate
Hong Kong via the local carriers e.g. LALAMOVE/GOGOVAN/ upon customer request All Based on location
Macau All HK$100 or more
Taiwan All HK$100 or more
China All HK$100 or more
Rest of world All HK$200 or more

 

DAMAGE
All items are carefully inspected and packaged prior to shipment. Please check your order upon arrival for any damage. If items have arrived damaged, please email to thegeneralisthk@gmail.com with photos of the damaged part within 7 days of receiving your order, together with your name, order number, contact number, item details. Please also keep the original package for inspection.

 

WARRANTY
Warranty applies to certain products only, please refer to the specific warranty policy on the product page. The Generalist reserves the right to inspect the damaged product before having any obligation under this limited warranty. The Generalist is not responsible for damages caused by improper installation, maintenance or operation. Our warranty extends to products purchased only by the original purchaser.

 

PRODUCT DESCRIPTION AND COLOURS 
We will endeavor to ensure that the content and the product descriptions on The Generalist are as accurate and complete as possible. We however do not warrant that “content” and product descriptions are accurate, complete, current or error free. We have made every effort to display as accurately as possible the colors of our products that appear on www.thegeneralisthk.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

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